Act on Specified Commercial Transactions

Shop name

fraisier online

Store representative

Nakagawa Fumitsugu

Postal code


Contact address

Tokyo, Shibuya, Jingumae 3-4-5 Omotesando Hachibou building 1st floor
tel 070-4078-0548
Operating hours: 9:00am ~4:30pm


Shipping fee

Japan Local shipping: 770yen.
China, Korea, Taiwan: 2,800 yen
Asia (excluding China, Korea, Taiwan): 3,850 yen
Oceania, Canada, Mexico, Middle East, Europe: 5,550 yen
North, Central and South America (excluding Mexico), Africa: 6,600yen

Shipping schedule



Please refer to each item product page for more information on the estimated time of arrival.

Please note that your delivery might be delayed depending on traffic conditions, weather and region.

※We do not ship on weekends, holidays, New Year holidays, and other consecutive holidays



Credit card, Shop Pay, Apple Pay, Google Pay, Paypal, Amazon Pay, convini KOMOJU pay.

※We can accept payments via cash only on our POP UP events.

Payment deadline

Please pay by the date stated on your message titled "payment to fraisier-on-line”

Purchase limit

There is a limit on items that can be purchased. 

Returns and exchanges

We do not accept returns or refunds due to personal reasons (for example: size does not fit, item is different than imagined, there was a mistake while ordering the product, damage occurred when wearing, etc.).

We will accept replacements and refunds for the following reasons only:
・If the product you receive (color or size) is different from the product you ordered
・If the item is damaged during delivery
・If the product is defective due to production errors

Conditions for returns and exchanges

 ・Please contact us within 7 days from the date of delivery
・We will only accept unused items in their original boxes, with tags still attached, and that include all original accessories
※Please note that we will not accept returns or exchanges even if we receive contact a week after delivery.
We will exchange for the same product when stock is available. If stock is unavailable, we can exchange for another product, or offer a complete refund.

Return method

If you wish to return a product, please contact us by replying to your order confirmation email or message us to the email address listed in the order confirmation email.
We will proceed with the return process once we confirm the item’s flaw.
Please return the item to our offices, we will provide all the information necessary.

Please contact us directly in case you’d like to apply for any returns, as we will not contact our customers about purchased goods.

Please note that in the following cases, we cannot accept any returns:

・The item is not as imagined or doesn’t look exactly like the product or model pictures.
※Product images are taken as close as possible to the actual product. However, depending on the lighting conditions at the time of shooting and the monitor used by the customer, there may be slight differences between the image and the actual item.
・The size is larger or smaller than expected.
・If the customer selects the wrong product or places an order by mistake.
※“Cooling off” is not applicable on webstores. Thank you for your understanding.

About cancelations

Cancellation after ordering is not accepted in principle.
Our products are mainly made to order, and will be produced after purchase. Thank you for your understanding.

About defective items

We carefully inspect all our products before delivery, but in case you receive a defective item, please contact us within 7 days after delivery via our contact form or by replying to your order confirmation email.